The Sascu Credit Union main member services phone number is (555) 234-6789. Phone support is available Monday through Friday from 7 a.m. to 8 p.m. Eastern and Saturday from 8 a.m. to 2 p.m. Eastern. After hours, an automated system provides balance information, transfers, and lost card reporting at no charge to members.
Contact Sascu Credit Union
Reach Sascu by phone, email, secure message, or in person at one of our branch locations. member services is ready to help with account questions, loan applications, and all your banking needs.
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Phone numbers, email, mailing address, and branch hours — everything you need to connect with Sascu.
Contact Sascu Member Services
member services representatives are available to assist with accounts, loans, technical support, and general inquiries.
Phone: Call Sascu at (555) 234-6789. Member services phone lines are open Monday through Friday from 7 a.m. to 8 p.m. Eastern Time and Saturday from 8 a.m. to 2 p.m. Eastern Time. After hours, the automated telephone banking system provides 24-hour access to account balances, recent transaction history, fund transfers between accounts, and lost or stolen card reporting.
Email: Send general inquiries to contact@sascucom.gr.com. Sascu email support is monitored during regular business hours, and most messages receive a response within one business day. For account-specific questions that involve personal or financial information, Sascu recommends using secure messaging through the online banking portal rather than standard email, which may not provide the same level of data protection.
Mailing Address: Written correspondence can be sent to Sascu Credit Union, 1420 Member Way, Suite 300, Madison, WI 53703. This address serves as the Sascu administrative office and processes mailed deposits, loan payments, and general correspondence. Please do not send cash through the mail.
Secure Messaging: Log in to online banking and use the secure messaging feature to send questions, upload documents, and communicate with representatives within the protected banking environment. Secure messages are typically answered within one business day and create a permanent record within your account.
Sascu Branch Locations
Sascu operates branches in four states, each providing full-service banking with member service representatives available during business hours.
| Location | Address | Hours |
|---|---|---|
| Austin, TX — Main Branch | 2100 Congress Avenue, Austin, TX 78701 | Mon–Fri 9am–5pm, Sat 9am–1pm |
| Portland, OR — Northwest Branch | 745 NW Everett Street, Portland, OR 97209 | Mon–Fri 9am–5pm |
| Atlanta, GA — Peachtree Branch | 1375 Peachtree Street NE, Atlanta, GA 30309 | Mon–Fri 9am–5pm, Sat 9am–1pm |
| Denver, CO — Union Station Branch | 1701 Wynkoop Street, Denver, CO 80202 | Mon–Fri 9am–5pm |
Sascu Holiday Schedule
Sascu observes all federal holidays. Branch lobbies and phone support are closed on these dates, though online and mobile banking remain available.
Sascu Credit Union is closed on the following federal holidays each year: New Year's Day (January 1), Martin Luther King Jr. Day (third Monday in January), Presidents' Day (third Monday in February), Memorial Day (last Monday in May), Juneteenth (June 19), Independence Day (July 4), Labor Day (first Monday in September), Columbus Day (second Monday in October), Veterans Day (November 11), Thanksgiving Day (fourth Thursday in November), and Christmas Day (December 25). When a holiday falls on a Saturday, Sascu observes it on the preceding Friday. When a holiday falls on a Sunday, Sascu observes it on the following Monday.
During holiday closures, online banking and the mobile app remain fully operational. Members can check balances, transfer funds, pay bills, deposit checks using remote deposit capture, and manage account settings at any time. The automated telephone banking system also remains available 24 hours a day, including holidays, for balance inquiries, transfers, and lost card reporting.
Federally Regulated & Member-Protected
- NCUA Share Insurance up to $250,000 per account
- Federally chartered credit union — NCUA Regulated
- Equal Housing Lender — NMLS #1165892
- Community Reinvestment Act compliant
- Annual independent audit by certified public accountants
- Bank Secrecy Act and anti-money laundering compliant
- Member of the Federal Home Loan Bank system
- Privacy and data protection governed by CFPB Regulations
What Sascu Members Say
When I had questions about financing my graduate degree, the member services team walked me through every option. They picked up on the second ring and actually knew my account history.
Frequently Asked Questions
Most branch locations are open Monday through Friday from 9 a.m. to 5 p.m. local time. Select branches offer extended hours and Saturday service — the Austin and Atlanta branches are open Saturdays from 9 a.m. to 1 p.m. Specific branch hours for each location are listed on this page and within the mobile banking app branch locator.
Yes. Sascu Credit Union observes all federal holidays including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. On these dates, branch locations are closed and phone support is unavailable, though online and mobile banking remain accessible 24/7.
Members can send documents to Sascu securely through the online banking portal using the secure messaging feature. This is recommended for any documents containing personal or financial information. Documents can also be delivered in person at any branch location or sent by mail to the Sascu administrative office at 1420 Member Way, Suite 300, Madison, WI 53703. Please do not send cash through the mail.